ItrepliestocommentsonInstagram,FacebookandYouTubeonitsown
A system that spots new comments across the networks and replies in the brand's tone, with no duplicates and none missed.
It plays on its own. Prefer your own pace? Just scroll.
Running
How it works, step by step
This is the real system, told the way the customer experiences it.
Step 1 of 5
Comments arrive from three networks at once
Instagram, Facebook and YouTube, mixed together and at any hour.
Step 2 of 5
It writes in the brand's tone
No copy-paste and no robotic replies: each one on point.
How long is the session?
One hour in total, and the first one includes the assessment.
Do you ship to the islands?
Yes, we deliver there in 3-5 days. I'll send you the details by DM.
Loved the latest video ❤️
Thank you so much, Marisa! Another one like it is coming next week.
Step 3 of 5
It never answers the same thing twice
It keeps track of what has already been answered on each network.
The repeated comment is ignored instead of duplicating the reply.
Step 4 of 5
It posts on every network and flags the delicate ones
Complaints and anything doubtful go to a person, they are not answered automatically.
For human review
"I have been waiting two weeks for my order" · the team is alerted instead of replying on its own.
Step 5 of 5
Every day, with nobody watching
The community manager stops emptying inboxes and gets back to creating.
180
Comments/day
0
Unanswered
Only the odd ones
For review
The problem
Where we started
The volume of comments across several networks was unmanageable and many went unanswered.
What we built
What we did
Detectors per network push in the new comments, the AI replies in the brand's tone and an anti-duplicate lock prevents answering twice.
Benefits
What the business gains
- Every comment answered instantly, across the three networks.
- Brand consistency in every reply.
- The same comment is never answered twice.
IG, FB, YT
Networks
-100%
Unanswered
0
Duplicates
Want this for your business?
We build something like this adapted to your case. We start with a free 30-minute call.